CapFront Technologies Private Limited ("Company") makes an effort to provide our clients outstanding service through various channels.

The Company ensures that a suitable mechanism exists for receiving and addressing complaints from its customers with specific emphasis on resolving such complaints fairly and expeditiously. In order to address customer grievances while servicing the customers, the Company formulates a suitable mechanism to address such requirements.

• Customers are treated with fairness and equality.
• Complaints raised by customers are handled promptly and with courtesy.
• Customers are provided with information on how to escalate their complaints within the organization, as well as their rights if they are not satisfied with the resolution.
• Employees work diligently and impartially, prioritizing the best interests of the customers.

Grievance Assessment

This policy stipulates the requirements relating to registration of complaints, escalation of complaints, resolution of complaints, and periodic review of grievances redressal.

The customer/borrower may contact our customer support in case of any query/problem or grievance. The customer/borrower can:

Voice Support

The customer can call us at Customer care at 080-48126351 between 09:30 AM to 06:30 PM from Monday to Saturday.

Email Support

Please write to us from your registered email ID at support@capfront.in (Please ensure to mention your loan account number and contact number in the email). The customer will receive a response from the team within 3 business days, but there will be instances where in the team may even take longer to respond/reply.

Grievance Redressal Officer

If the customer/borrower is not satisfied with the response received from the Company, he/she may raise the issue with Grievance Redressal Officer within 15 days. The name and address and contact details are as furnished below.

Name: Butta Leelavathi,
Head of Operation,
Address: Second Floor,
Envision Technology Center, 119,
Road No. 3, Phase-1, Vijayanagar,
EPIP Zone, Whitefield,
Bengaluru, Karnataka 560066.
E-mail id: butta.leelavathi@capfront.in
Contact No: 9620002906

Review and Monitoring

The Company review and monitor the grievances received in the following manner:

• On a daily basis, the status of resolutions of complaints/grievances shall be monitored by the authorized staff and put before the In-charge.
• On a monthly basis, compliance to fair practices code including all the grievances received, resolutions provided, the turnaround time shall be reviewed by Board.
• On a quarterly basis, the Board reviews the functioning of the Fair Practice Code, including the effectiveness of the Grievance Redressal Mechanism.